Safety / SMS · Operational Safety

Safety / SMS — Operational Safety Management in Civil Aviation

SMS implementation, diagnostics, audits, and maturity. Safety culture, hazard identification, risk management, and continuous improvement.

SAFETY / SMS

Operational safety management for civil aviation providers

Consulting, audits, assessments, and structuring of Safety Management Systems (SMS) for airports, airlines, ground handling (ESATA), maintenance organizations, training centers, and other regulated providers.

MASTER supports organizations in implementing, assessing, and maturing their Safety Management System (SMS), integrating safety culture, hazard identification, risk management, safety assurance, and continuous improvement.

Safety / SMS Services

MASTER's technical service line to support regulated providers in implementing, assessing, and continuously improving the Safety Management System.

  • SMS Consulting

    Assessment, implementation, maintenance, and maturity development of the Safety Management System, focused on regulatory requirements, safety culture, and continuous improvement.

    SMS · MASTER

  • SMS Implementation

    Structuring of policies, objectives, responsibilities, processes, reporting flows, documentation, and routines required for SMS implementation.

    SMS · MASTER

  • SMS Maturity Assessment

    Evaluation of SMS maturity level, identification of gaps, weaknesses, improvement opportunities, and prioritization of actions.

    SMS · MASTER

  • SMS Gap Analysis

    Comparative analysis of existing processes against applicable requirements, supporting action plans and regulatory compliance.

    SMS · MASTER

  • SMS Audits

    On-site and remote audits of SMS processes, focused on compliance, evidence, effectiveness, and readiness for regulatory authority audits.

    SMS · MASTER

  • Operational Risk Management

    Support in hazard identification, risk analysis, definition of mitigating barriers, prioritization of actions, and monitoring of operational safety measures.

    SMS · MASTER

  • Safety Indicators and Assurance

    Definition of performance indicators and safety targets, monitoring routines, trend analysis, internal audits, and operational safety assurance processes.

    SMS · MASTER

  • Safety Culture and Promotion

    Support in communication initiatives, strengthening of just culture, encouragement of reporting, internal campaigns, and continuous promotion of operational safety.

    SMS · MASTER

  • Event Investigation and Treatment

    Technical support in event analysis, identification of contributing causes, definition of corrective actions, and integration of lessons learned into the continuous improvement cycle.

    SMS · MASTER

  • Airport Operational Certification

    Support for the implementation, review, and maintenance of processes related to airport operational certification, integrating safety, operations, maintenance, emergency response, and regulatory compliance.

    SMS · MASTER

  • Audit and Inspection Readiness

    Organization of evidence, document review, simulations, assessments, and technical guidance for audits, inspections, and regulatory authority oversight.

    SMS · MASTER

  • International Operational Safety Standards

    Technical support for preparation and alignment with international aviation industry standards such as IOSA, ISAGO, and ISSA, when applicable to the operation's scope.

    SMS · MASTER

Who we serve

  • Airports
  • Airlines
  • Ground handling (ESATA)
  • Aircraft maintenance organizations
  • Training centers
  • Air taxi and specialized operators

Need to mature your SMS?

Talk to MASTER to assess processes, structure technical actions, and strengthen the operational safety management of your organization.